Let’s start with the obvious.“Fast,” “easy,” and “affordable” aren’t differentiators. They’re baseline customer expectations.Many companies still promote them as breakthrough innovations. As if a buyer is going to stop mid-scroll and think, “Wow, it’s easy to use! This must be the one. Take my money!”We’re all so used to seeing ...
Customer Growth &
Yes, it's technically possible to build a competitive moat without deep customer insights.But it will take longer, cost more, and involve much more guesswork than most companies can afford—unless your CFO somehow wins the lottery and decides to share in their good fortune (aka, not gonna happen).The truth is: Customer ...
"We need to be doing more on LinkedIn."Sound familiar? Maybe it's come up in a leadership sync, a marketing meeting, or a casual hallway conversation that somehow turned into a full-blown tactical pivot.And while the impulse makes sense—more visibility, more content, more leads—it's the wrong starting point. Every time.Channel-first thinking ...
You've probably heard, "talk to your customers!" but that advice doesn't address the *how* to talk to them or even *which* customers can best help you uncover the insights you need to solve specific and thorny business problems.Segmenting customers into different stages based on lifecycle allows you to pull targeted, ...
I talk to a lot of different kinds of business people. I love getting smarter about their businesses and challenges. One of the common questions I ask is, "Who is your ideal customer/What does your best customer look like?" because I'm a customer nerd, and I'm honestly curious. It sounds ...
It’s possible to create customer persona documents that are relevant, useful, and instructive for your marketing and product teams.Customer personas are a foundational element of your entire marketing department. They help you and your team get smarter, faster about your ideal customer and how to connect with them using a ...
Let’s learn about Value Propositions.Without all the fluffy bullshit, the marketing bros slapping each other on the back, or trying to sell you anything you don’t want or need.In this post (and the presentation download at the bottom), I’ll give you3 Value Proposition Frameworks (to write your own value proposition)The ...
You need data to make smarter business and marketing decisions. But the battle to get just enough (but not too much!) data is tricky.And how do you know if you have the right data?When it comes to conversion rate optimization, because it involves so many different aspects of marketing, some ...
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